Job Description

Job Description We are seeking a highly motivated and experienced JSW, JSM, Confluence Administrator to join our Program Management & Enabling Technologies team. You will be responsible for the administration, configuration, and maintenance of Atlassian products (Jira, Jira Service Management, and Confluence) to support our business processes and ensure the smooth operation of these tools serving key stakeholders such as Studio Executives, Financial leaders, Operational leaders, Project/Program Managers and Engineers. The ideal candidate will bring expertise in strong problem-solving abilities, and proficiency in configuring, customizing, and integrating Atlassian products to optimize business processes. Responsibilities: - Manage and maintain Jira, Jira Service Management (JSM), and Confluence instances. - Configure and customize workflows, fields, screens, permissions, and notifications. - Develop and maintain custom scripts and plugins to enhance functionality. - Provide technical support to end-users, troubleshoot issues, and resolve them promptly. - Conduct training sessions for new users and create documentation for best practices and procedures. - Integrate Jira, JSM, and Confluence with other tools and systems used within the organization. - Automate repetitive tasks and processes using Jira Automation, REST APIs, and other relevant technologies. - Monitor system performance, identify bottlenecks, and implement solutions to optimize performance. - Regularly review and clean up unused or outdated configurations and data. - Ensure the security and integrity of Jira, JSM, and Confluence data. - Implement and enforce access controls, security policies, and compliance requirements. - Plan and execute system upgrades, patches, and maintenance activities. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . The EEOC "Know Your Rights" Poster is available here ( . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Skills and Requirements - Experience administering Jira, Jira Service Management(JSM), and Confluence. - Must have experience moving from data center to cloud environment. - Strong understanding of Atlassian product architecture and best practices. - Proficiency in configuring and customizing Jira, JSM workflows - Agile - Knowledge of database management and SQL. - BS in Computer Science, Information Tech - remote(PST) - Atlassian Certification in Jira Administration or other relevant certifications. - Experience with cloud and data center deployments of Atlassian products. - Experience with scripting languages: Groovy, Python, or JavaScript. - Familiarity with integration tools like Atlassian Connect, REST APIs, and webhooks. - Familiar with Media & Entertainment data null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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