Tier 2 IT Support Specialist - ITSP25-29322 Job at NavitsPartners, Pittsburgh, PA

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  • NavitsPartners
  • Pittsburgh, PA

Job Description

Job Title: Tier 2 IT Support Specialist

Location: Harrisburg, PA (Hybrid)

Duration: 9+ Months

Note: Must be available to report on-site for equipment inventory on the first and last days of the engagement.

About the Role

"Navitas Partners, LLC" is seeking Tier 2 IT Support Specialist for an exciting Local job in Harrisburg, PA (Hybrid).

Responsibilities
  • Provide advanced remote and on-site (as needed) technical support for hardware and software issues.

  • Troubleshoot, diagnose, image, configure, and install PCs, laptops, printers, scanners, and peripheral devices.

  • Utilize advanced remote toolsets such as SCCM Remote Tools, Remote Desktop, PowerShell scripting, and Active Directory to resolve issues.

  • Support deployment of new computer equipment and secure removal/surplus of outdated assets with accurate inventory management.

  • Manage computer accounts, groups, mailboxes, and distribution lists using designated account management tools.

  • Document support activities, issues, and resolutions in ServiceNow.

  • Follow all IT security policies and guidelines, and support implementation of security initiatives.

  • Prioritize tasks and projects effectively to deliver high-quality customer service.

Required Skills & Experience
  • 2+ years of IT support experience specifically supporting Commonwealth of Pennsylvania systems.

  • Proven expertise with SCCM for software deployment, imaging, and troubleshooting.

  • Strong experience with Active Directory for user/computer management, group policy, and permissions.

  • Hands-on experience managing server folder permissions and shares.

  • Proficiency in troubleshooting Windows OS, Microsoft Office Suite, and enterprise printing environments.

  • Experience scripting and automating tasks using PowerShell.

  • Strong written and verbal communication skills with a focus on customer service and technical documentation.

  • Ability to work independently, manage priorities, and follow established standards.

About Navitas Partners, LLC certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront. 

Job Tags

Work at office, Local area, Remote work,

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