Job Description

RETAIL TEAM MEMBER - Hoover Met Complex

Sports Facilities Management, LLC

LOCATION: Hoover, AL

DEPARTMENT: PRO SHOP

REPORTS TO: TENNIS COORDINATOR

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

The Hoover Met Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hoover, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

The Hoover Metropolitan Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Retail Team Member is responsible for greeting and welcoming members and their guests. This position is the first point of contact between guests and the facility. Individuals are expected to maintain a pleasant and friendly demeanor with everyone.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Answering inquiries and providing excellent customer service
• Proper use of courts and point of sale software
• All opening and/or closing duties
• Answer the phone promptly and politely, take reservations, direct calls to appropriate areas, deliver messages, etc.
• Assist members regarding scheduling and facility policies
• Assist tennis coordinator with daily tasks
• Maintain organized displays and desk area
• Maintain clean indoor and outdoor seating areas
• Additional tasks assigned by management

MINIMUM QUALIFICATIONS:

• Ability to work with a wide variety of ages from pre-school through adult
• Flexible work schedule (e.g. nights, weekends, holidays)
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Commitment to the safety and wellbeing of others
• Must be 18 years of age or older

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 40 pounds waist high
• Will be required to stand for extended periods of time
• Able to enter information on computers
• Must comply with safety and health code standards
• Facility has intermittent noise
• Must wear proper uniform
• Able to run/walk as needed

PREFERRED:

• Tennis experience
• Customer service experience
• Cash handling experience

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