Job Description

Description and Requirements

JOB SUMMARY:

6 to 9 years of experience working with Oracle SQL and various database management systems in testing, implementation, maintenance and administration in a multiple platform environment.

Responsible for the design, implementation and maintenance of production databases in compliance with application specifications and company policies, standards and procedures.  Manages and maintains all production and non-production databases.  Responsible for the design, implementation and maintenance of the automation platform.

WORKING CONDITIONS:

• Office environment

• 24x7 on-call support

• MAJOR DUTIES AND RESPONSIBILITIES:

• Actively and consistently supports all efforts to simplify and enhance the customer experience.

• Administer automation platform and assist in code development via Anisble and Oracle Application Express tool set.

• Support internial SSRS and Power Bi report development

• Supports multiple services and multiple databases of medium complexity with multiple concurrent users, ensuring control, integrity and accessibility of data.

• Designs and maintains access and security administration.

• Designs, implements and maintains backup and recovery strategies on Database Management Systems.

• Supports multiple services and multiple databases of medium complexity with multiple concurrent users, ensuring control, integrity and accessibility of data

• Experience in Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools

• Knowledge of Always-On,  High Availability (HA) and Disaster Recovery (DR) options for MSSQL Server.

• Troubleshoots alerts (alert log, Jobs, Disk Group, Tablespace etc.) and performance issues.

• Performs capacity planning of SQL server environment and provides recommendations to management to sustain business growth.

• Designs, implements, maintains  Disaster Recovery (DR) methodologies and  creates documentation.

• Gathers business requirements and designs, implements multiple projects along with the production support.

• Creates standard operational procedures and templates.

• Acts as mentor for Database Administrators and Associate Database Administrators.

• Performs research and provides plans to remediate complex business problems.

• Assists the development teams to improve database design and procedures on PL/TSQL best practices etc.

Additional Job Description

We are looking for a Strong SQL Database Admin with strong upgrade experience. 

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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