* Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
* Organize shift and review remaining reservations that are to arrive. Verify that all updated contingency reports have been run.
* File credit cards and completed reports.
* Assist guests with general services and answer any general questions pertaining to such things as hotel services, shopping, dining and entertainment
* Ensure PMS is backed up nightly.
* Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures.
* Balance accounts to zero as well as all restaurant credit card accounts.
* Complete daily revenue report accurately.
* Resolve guest complaints and situations that require immediate attention.
* Other and all duties, projects, and tasks as assigned.
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