Online Chat Support Agent Job at Symphony Solution, Inc, Fanwood, NJ

Y2lOSk4zeEowNTEwMVFjVzA4RHJiR1ZtT1E9PQ==
  • Symphony Solution, Inc
  • Fanwood, NJ

Job Description

This is a remote position.

We’re looking for a highly communicative and detail-oriented Online Chat Support Agent to join our growing team. In this remote position, you will be the first point of contact for website and application users seeking assistance, ensuring their questions are resolved quickly and professionally through live chat.

Key Responsibilities:

  • Provide real-time support to users via online chat platforms

  • Address product-related inquiries, troubleshoot basic issues, and guide users through solutions

  • Document and escalate complex issues to appropriate internal remote teams

  • Maintain a high level of professionalism and empathy in every interaction

  • Collaborate with fellow remote team members to improve support processes


Requirements

  • 1+ year of experience in a customer service or chat support role

  • Strong typing skills and excellent written communication

  • Ability to multi-task and work independently in a remote environment

  • Familiarity with chat software such as Intercom, Zendesk, or similar tools

  • A proactive, patient, and customer-focused attitude


Benefits

  • Competitive pay and flexible work hours

  • Full-time remote work with a collaborative virtual team

  • Paid training and opportunities for advancement

  • Access to tools and systems for success in a remote role

  • A positive, inclusive, and performance-driven remote culture



Job Tags

Full time, Remote work, Flexible hours,

Similar Jobs

PeopleReady

Security Guard Job at PeopleReady

 ...is now hiring Security Guards in Carlsbad, CA!Apply today and you could start as soon as tomorrow.**As a PeopleReady associate you'll benefit from:**+...  ...positions+ The choice of long-term positions for steady work or short-term positions for extra cash+ The... 

SalesAi

UI/UX Designer Job at SalesAi

 ...with a team that thrives on collaboration and innovation, wed love to hear from you. About The Role ~ Were looking for a UI/UX Designer to join our product team and help shape the look, feel, and flow of our user interfaces. As a core part of our design function,... 

Banner Health

Medical Imaging Assistant Ocotillo Medical Center Job at Banner Health

 ...Radiology-Support-Hosp**Work Shift:**Day**Job Category:**Clinical...  ...is full of possibilities. Medical imaging plays a pivotal role in...  ...established schedule We offer a night and weekend shift...  ...POSITION SUMMARYThis position assists technologists and/or nurses in... 

LA Sonora at Dove Mountain

Facility Maintenance Technician Job at LA Sonora at Dove Mountain

 ...maintain a safe environment for all employees, residents, families, and visitors, Stellar strongly encourages its employees to receive an FDA-approved COVID-19 vaccination, as well as any subsequent booster doses, as recommended by the Centers for Disease Control and... 

Priority Dispatch, Inc.

Courier Delivery Driver Job at Priority Dispatch, Inc.

 ...Medication Delivery Driver Are you looking to work as a Medical Delivery Driver? Are...  ...Medication Delivery Drivers to work as Independent Contractors to deliver to long-term nursing...  ...~1099. ~ Be your own boss. ~ Some courier experience is preferred but is not...