Job Description

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Division: Customer Strategy Job Type: Full Time Requisition Number: 66438 Department: Job Function: Sales and Commercial Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050! National Grid is hiring a Lead, Strategist Analyst – Low Moderate Income This position can be in Syracuse or Brooklyn, NY This is a Hybrid Role - Must live within a commutable distance to one of our locations Job Purpose The Lead Strategist for the Low-Moderate Income (LMI) customer segment will project manage regulatory filings and data analysis for Disadvantaged Communities (DAC) in NY. The role supports the development of Customer Segment plans for the LMI and DAC market in NY, relating to the 3-year Customer Strategy. It involves working cross-functionally to integrate information from Branding, Communications, Customer Advocates, Market Insights, Product verticals, Sales, Billing & Collections Strategy, Digital Experience, and Customer Service teams into a unified plan focused on customer needs, wants, and segment growth. Additionally, this role may interact with the New York Public Service Commission (PSC) as a Customer organization liaison. Key Accountabilities Establish as the DAC SME for data and project management, maintaining a deep understanding of LMI and DAC customer personas and market changes. Assess the market, develop plans to meet customer needs, prioritize actions, and identify service gaps. Support the creation of the overall customer segment and go-to-market strategy for LMI and DAC, utilizing data analysis and stakeholder input, incorporating best practices from utilities and industries. Manage data requests for vulnerable customers, including DAC and LMI analysis of demographics, usage, disconnects, arrears, etc. Oversee and manage Power BI dashboards and reporting. Project manage NY DAC and LMI processes, such as automating DAC customer identification, and regulatory reports and rate case deliverables. Collaborate with Data & Analytics and IT teams to ensure DAC data availability for regulatory reporting and analysis, including two annual CLCPA DAC reports. Serve as liaison with Data & Analytics teams for data needs. Act as key liaison between Customer, Legal, Regulatory, and stakeholders. Support NY Consumer Advocates with data input and analysis to track annual goals. Qualifications BA in a business-related field and 6+ years of experience leading cross-functional work; an advanced degree in Policy, Social Work, or Management is preferred. Knowledge of utility operations, regulation, and clean energy is a plus. Ability to lead cross-functional projects, challenge the status quo, present to senior leadership, and deliver results. Experience translating data analysis into actionable strategies. Experience engaging with advocacy groups or social service agencies serving the LMI community; direct experience with low-income customers is a plus. Proficiency in KPI measurement, analytics, and generating data insights from various tools. More Information #LI-JF1

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Salary

• 120,000 - $142,000 a year - Syracuse, NY
• 145,000 - $171,000 a year - Brooklyn, NY

Salary commensurate with location and experience This position offers career advancement opportunities within and across bands as you develop and acquire technical skills. Candidates will be assessed and offered based on minimum qualifications and experience. National Grid uses an assessment that evaluates job qualifications using AI or statistical scoring. For more info, see NYC Local Law 144. National Grid is an equal opportunity employer that values diversity, inclusion, and expertise. We foster a culture of inclusion that enhances employee engagement and community service. We encourage minorities, women, individuals with disabilities, and protected veterans to apply. Nearest Major Market: Brooklyn Nearest Secondary Market: New York City #J-18808-Ljbffr National Grid plc

Job Tags

Full time, Local area,

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