DSSL1 - Swiftwater, PA (Sanofi) Job at Foxys Consultoria e Serviços em Informática Ltda, Swiftwater, PA

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  • Foxys Consultoria e Serviços em Informática Ltda
  • Swiftwater, PA

Job Description

We are looking for an experienced and customer-oriented   Deskside Technician – End User Computing   to provide technical support and maintenance for end-user computing devices and peripherals at our corporate site . The ideal candidate will be responsible for troubleshooting, repairing, and performing preventative maintenance across desktops, laptops, printers, and mobile devices. You will work on a wide range of tasks where analytical skills and technical judgment are essential. This position requires effective communication and coordination between departments, users, and support teams.

Key Responsibilities:

  • Provide onsite technical support to authorized users and meet service level agreements (SLAs).

  • Troubleshoot and resolve incidents and problems related to end-user computing (EUC) equipment.

  • Perform proactive and reactive troubleshooting to identify and prevent recurring issues.

  • Assist users in connecting to the corporate LAN/WAN, printers, file services, and other network resources.

  • Support and maintain mobile devices and computing platforms.

  • Install, upgrade, and repair desktop/laptop hardware and associated peripherals.

  • Perform break/fix services for both software and non-warranty hardware.

  • Provide network support for printer/scanner configuration and TCP/IP setup.

  • Deliver warranty and break/fix support for networked printers and scanners.

  • Offer VIP support for devices such as workstations, mobile equipment, docking stations, displays, and video systems.

  • Configure and manage printer queues, installations, and changes according to request and SLA guidelines.

  • Track and manage service tickets using internal ticketing/problem management systems.

  • Communicate technical concepts clearly to both technical and non-technical audiences.

  • Collaborate closely with internal departments (Sales, Operations, Branch Offices) for updates and alignment.

Job Tags

Contract work,

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