Customer Support Specialist (Remote, Part-Time - Evening & Weekend Coverage) Job at Intrigma, Inc, Miami, FL

ZlNaTE1IeEQxWk53MGdvUjI4M21hbWM9
  • Intrigma, Inc
  • Miami, FL

Job Description



Intrigma is a software company dedicated to improving operational efficiency in healthcare industry. Our advanced scheduling solutions are used by hospitals and medical centers across the USA to optimize staffing, streamline communication, and ensure high-quality patient care. Our technology supports the vital work of medical professionals — and our Customer Support team ensures the technology always performs at its best.

Job Description



We’re seeking a dedicated Customer Support Specialist who is eager to become an expert in our product and support our clients with fast, thoughtful, and reliable service. You will serve as the frontline of our customer experience, responding to support requests via email and phone and resolving technical issues to keep our clients up and running.

This is a remote, part-time role with a focus on evening and weekend availability to ensure our customers receive outstanding service during off-peak hours.

Responsibilities

  • Provide professional, empathetic, and solution-oriented support to healthcare professionals using Intrigma’s scheduling software
  • Respond promptly to customer inquiries via email (ticket system) and phone
  • Troubleshoot technical issues, identify root causes, and provide effective resolutions or escalate when necessary
  • Learn and maintain a strong understanding of our product offerings and updates
  • Document support issues and resolutions accurately in our CRM/ticketing system
  • Collaborate with the internal team to relay customer feedback and identify improvements

Qualifications



Ideal Candidate

  • Tech-savvy and eager to learn new software tools
  • Excellent written and verbal communication skills (English - native or bilingual)
  • Calm, patient, and resourceful — especially when customers are facing technical challenges
  • Prior experience in customer support, helpdesk, or SaaS environments is preferred
  • Familiarity with the healthcare industry or hospital operations is a plus
  • Able to work independently and manage time efficiently during evening and weekend shifts

Additional Information



What we offer:

  • Hourly compensation (competitive rate based on experience)

  • Fully remote work environment

  • Supportive and mission-driven team culture

  • Opportunity to grow your technical and customer-facing skills in a healthcare-focused SaaS company

Job Tags

Hourly pay, Contract work, Remote job, Weekend work,

Similar Jobs

Car Shield Reconditioning

Outside Sales representative Job at Car Shield Reconditioning

Job Title: Outside Sales Representative - Automotive Detailing & Reconditioning ServicesLocation: Multiple Territories AvailableEmployment Type: Full-TimeCompensation: Base Salary + Commission + BenefitsAbout Us:We are a fast-growing provider of premium automotive... 

St. Mary's General Hospital

Anesthesiologist Job at St. Mary's General Hospital

Overview St. Marys General Hospital is currently seeking board certified Cardiac and General Anesthesiologists to join its team in Passaic, New Jersey and better serve its community. Be part of a new model in this hospital-based group with a fresh look and strong...

Saint Luke's Hospital of Kansas City

Behavioral Health Technician, PRN Days Job at Saint Luke's Hospital of Kansas City

 ...First Aid (will train) -Basic Life Support (will train) -MANDT Certified (will train) Preferred: -Associate or bachelor's degree in healthcare or therapy related field -Certification/Licensure in related healthcare or therapy field. Examples: EMT, Paramedic, LPN, or CNA -... 

KPFF Consulting Engineers

Survey Party Chief Job at KPFF Consulting Engineers

 ...regional strengths. Learn more at . Job Description KPFF Survey is actively recruiting for a full-time Survey Party Chief...  ...individuals will actively work with you to further your career path in Land Surveying. Individuals already working as a crew chief, with... 

Mestek, Inc

HVAC Technical Service Representative - Controls Focused Job at Mestek, Inc

 ...application assistance, and system optimization. This role is primarily focused on providing post-sales support via phone, email, and remote diagnostics, helping customers, contractors, and field technicians resolve issues quickly and efficiently.As a key member of the...