Job Description

We're Hiring: Bilingual Customer Service Representative (Spanish)!

We are seeking a dedicated and bilingual Customer Service Representative to provide exceptional support to our Spanish and English-speaking customers.  This  onsite position  is ideal for candidates fluent in Spanish and  English  who thrive in a fast-paced customer service environment and are passionate about supporting public health programs and underserved communities.

Location: Onsite - New York City, NY
Role:  Bilingual CSR (Spanish)
Schedule:  Full time - 40 hours per week

What You'll Do:

• Handle inbound calls and in-person inquiries regarding enrollment services
• Assist clients with health plan selection and managed care education
• Process enrollment and disenrollment forms accurately
• Support mailroom and clerical tasks as needed
• Maintain accurate and detailed records of consumer interactions
• Escalate issues to the appropriate staff when needed
• Provide  Spanish - English interpretation  for non-English-speaking clients
• Attend meetings and training sessions to stay current on program updates

Candidate Requirements:
Required:

• Must be available to work  onsite in New York, NY 10004
• High school diploma or equivalent (college degree a plus)
• Fluency in both Spanish and English (spoken and written)
• Minimum 2 years of experience  in customer service or human services
• Typing speed of 35 WPM or higher
• Strong communication, multitasking, and problem-solving skills
• Professional, dependable, and team-oriented

• Experience in a  call center or public service environment
• Familiarity with  Medicaid, managed care, or other healthcare programs

Ready to make an impact? 🚀 Apply now and let's grow together!

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