Associate Engineer Job at Vertex Infosoft Solutions Pvt. Ltd, India

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  • Vertex Infosoft Solutions Pvt. Ltd
  • India

Job Description

  1. Provide technical support to clients or internal teams via phone, email, or chat
  2. Troubleshoot software, hardware, or network issues
  3. Assist in installation, configuration, and maintenance of IT systems or products
  4. Document reported issues, resolutions, and technical procedures
  5. Escalate complex technical problems to senior engineers or development teams
  6. Monitor system performance and provide feedback for improvements
  7. Support product testing, deployment, and updates
  8. Participate in training sessions to stay updated on products and technologies
  9. Maintain knowledge of company products, tools, and services
  10. Ensure timely resolution of tickets and maintain service level agreements (SLAs)

Job Tags

Permanent employment, Full time,

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